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Services

Corporate Client Services

When handing over property management services on your property assets, you want to know that they’re in the best possible hands. You want a property management service that’s tailored to suit your needs, a service that’s straightforward and consistent. But most importantly, you want a service that gets the job done. We manage stock throughout England, Northern Ireland, Wales, the Isles of Scilly and the Isle of Wight, from repossessions and retail units through to purpose built student accommodation.

“From acquisition right through to disposal. Our award winning property management teams can assist you with everything from repairs and maintenance through to developmental improvements, and provide you with a wealth of knowledge and advice to support you in managing your assets effectively.”

Someone you can count on, with property services that are straightforward

We believe communication is key to a smooth working relationship. This is why we ensure every property development under our management has a dedicated property professional at the helm. They can take the hassle out of the day-to-day property management and provide a consistent platform for communication.

However, one point of contact doesn’t mean that you will have less expertise available to you. You’ll also have the support of a knowledgeable group of property managers, who will know the ins and outs of their ‘patch’, as well as a team of debt recovery and property lettings coordinators to assist in administering your property income.

We will work with you to agree the property management service and process that will be based around you and your needs, which will be locked down in a Service Level Agreement. This document forms the basis of a bespoke reporting suite and will inform the criteria against which our service is measured and reviewed.

In partnership with our Land & New Homes division, we offer acquisition, pre-purchase investment advice and research into the viability of your proposal.

Full service

Our full service package takes care of everything. It includes:

Arrears management

We have a strict arrears process, and you’ll have a team dedicated to keeping property arrears down and taking swift action if tenants don’t pay, including pursuing past tenants for any outstanding liabilities. Depending on your service level agreement, we can also take the case to court to regain possession of your property.

Compliance and legislation

We make it our business to always be one step ahead of property compliance and legislation on your behalf, and ensure that we complete a monthly audit across your entire portfolio of gas, PAT and EPC certificates.

General property and vacant property inspections

We think it’s important to be hands-on when managing a property, and so we’ll organise and manage both routine and vacant property inspections to suit your needs. Our rental property inspection services will be tailored to your needs to make sure you’re kept aware should any issues arise.

Tenancy renewals and rent reviews

It pays to be prepared, and so we’ll begin reviewing each of your properties two months before the end of the initial term to reduce void times and secure another tenancy quickly. If applicable, we’ll consider the local property market rate when looking to increase the rental price.

Property repairs and maintenance

Day to day, we’ll carry out planned and reactive property maintenance to honour your service level agreement. Our contractors all possess the relevant and necessary insurance and qualifications so you know that your assets are being looked after to the highest possible standard.

 

Rent collection

Stress and hassle free, our rent collection service ensures a smooth and secure rent transfer to you each month in the way that you choose, as well as an automated statement of account.

Voids and coordination

We’ll go the extra mile to ensure that voids periods are as brief as possible. An approved sub agent will market your properties and organise viewings. Once potential new tenants have been found, we’ll step in to deal with all transactions, referencing and contracts, as well as completing a full inventory on your behalf.

Optional services

Insurance

We’ll go through your insurance policy with a fine-toothed comb to check it covers your maintenance issues, and we’ll even handle the claim for you.

Disposals

We’ll carry out desktop valuations to determine if your properties are suitable for disposal. If they are, we’ll pick the right estate agent to sell them within a 30-day exchange and completion programme.

Strategic maintenance

From concept to completion, we can manage every size of refurbishment project — you give us the brief, and we’ll make it happen.

Key contacts

Familiarise yourself with our Corporate Client Services team’s extensive experience and areas of expertise to see how their knowledge fits in with your requirements.

Matt Joyner

Head of Corporate Client Services

Matt Joyner

Head of Corporate Client Services

Matt has 17 years’ experience in property, finance and asset management, including 8 years in corporate portfolio management. He has utilised his wealth of knowledge to adhere to a variety of different clientele needs and requirements, and ensures a value extraction in terms of both capital yield and appreciation, and has managed in excess of 4000 properties over his career.

Tel: 0117 405 4643

Chris Carpenter-Beck

Corporate Portfolio Manager

Chris Carpenter-Beck

Corporate Portfolio Manager

With almost a decade of experience with Andrews Property Group, Chris has been responsible for the successful management of 600 units. Shortlisted for Lettings Agency of the Year - Property Manager of the Year in 2016 and qualified with NFOPP, Rent Smart Wales, Liverpool licencing and a member of ARLA, Chris is a capable and experienced property manager.

Tel: 0117 405 4649

Karl Durston

Property Operations Manager

Karl Durston

Property Operations Manager

Karl has been with ACCS for 8 years and is responsible for some incredible figures for our clients. Overseeing void management, arrears /rent collection and compliance, he has been responsible for 0.3% voids on a portfolio of 850+ properties and arrears of less than 2% of the monthly rent call. He has implemented process flows and remapped the customer journey, ensuring clients are fully compliant with their legal responsibility but with a consistently customer-centric focus.

Tel: 0117 405 4612

Gemma Deacon

Corporate Portfolio Manager

Gemma Deacon

Corporate Portfolio Manager

Gemma has been with Corporate Client Services from the word go, overseeing and contributing to its growth from 200 units to 4000 units now under ACCS management. Gemma oversees all on boarding of new business and the development of asset managers. Having worked on an excess of 1500 properties, including investment portfolios, LPA receivership and Crowdfunding platforms. Gemma understands client objectives are unique and provides a bespoke culture to meet client needs.

Tel: 0117 405 8182

Kate Randall

Corporate Portfolio Manager

Kate Randall

Corporate Portfolio Manager

Quickly proving her abilities and moving up from a trainee property manager to corporate portfolio manager within 5 years, Kate won the Sunday Times Property Manager of the Year in 2015 and joined ACCS in 2013. With her previous expertise in customer service, Kate has worked closely on remapping the customer journey, including improvements to the feedback program which has a direct influence on our internal processes.

Tel: 0117 405 4203

Discover more about our other services below

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Services

Land & New Homes

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Mortgages

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Leasehold Property Management