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Case study

Reducing rent arrears and empty properties


The challenge

A corporate portfolio previously managed by 7-8 agents faced difficulty producing accurate and reliable management information and reports. From authorising maintenance to agreeing tenancy renewals and rent increases, the management was very intensive. We won the tender, and the initial consultation created the foundation for a very successful partnership with the client.


The method

A service level agreement was created to determine key performance indicators and produce process flow charts. Weekly and monthly management information templates were agreed and the performance began to improve very quickly. The department stripped out two key functions – rent collection/debt recovery and void management – to introduce specialist resource.


The outcome

There were over 120 monthly cases of rent arrears and 100 empty properties. With a proactive property management team, the current figure of rent arrears stands at 13 (over 21 days) and 3 empty properties. Renewal rates have increased, and with happy tenant reviews, rent has increased above the national rate.

‘Andrews Corporate Client Services manages our entire portfolio of nearly 900 investment properties based predominantly in the South West of England and South Wales.

Their relationship management, market knowledge and overall risk controls have resulted in exceptional arrears and letting performance. Overall property management of the portfolio is also first class, due to the quality of building and service professionals used by ACCS.

They have a great work ethic and are a real pleasure to deal with.

Peter Southcott, West Bromwich Homes ltd, July 2017

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